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Our aim: keep 100% satisfied customers.
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We keep a close partnership relation with our customers. We are available to help whatever the problem or the intervention place.
Our willing for continuous improvement: improve you production level ; we help quickly in case of problem and bring efficient solutions to help run our machine as efficiency as possible.
Modern remote diagnostic communication tools: we use all possible means to assist you, to provide assistance all along machines life and to help you all along a continuous improvement process.
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Approx 90% of our customer problems are just solved per phone or per e-mail. Besides, we come quickly on site: thanks to our modern data storage facilities, we have all technical data available for each machine, each machine history and the last events.
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Your requests for spare parts are processed then delivered from our local stock. Each order we receive before 12 AM is processed before 14:30 PM thanks to our local spare parts stock in Saint-Céré or from our suppliers stock.
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See different examples of services we can provide: :
- Maintenance of any function of the machine
- Spare parts delivery
- Formation du personnel en charge de faire fonctionner la machine ou de sa maintenance.
- Improvement of the machining centre during its life: implementation of additional options or replacement of components if their performance decrease
- Production assistance: possibility of assistance for industrialization of new parts.
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